Privacy Policy
How we collect, use, and protect your information across our pharmacy, lab, and clinic services.
Draft document. This policy is a general, placeholder draft prepared ahead of launch. It should be reviewed and finalized with qualified legal counsel before the platform goes live, to ensure it accurately reflects our actual data practices and complies with applicable law.
Introduction
This Privacy Policy explains what personal and health-related information we collect when you use our pharmacy, diagnostic lab, and clinic services — online and in-branch — and how that information is used, stored, and protected.
Information We Collect
We collect the following categories of information:
- Account information — your name, phone number, email address, and role (patient, staff, doctor, etc.) when you register or are added to the system.
- Health and lab data — appointment bookings, lab test orders, diagnostic reports, and related clinical notes associated with your account.
- Order history — pharmacy orders, items purchased, delivery addresses, and order/payment status.
- Technical & usage data — basic device and browser information, and general usage logs that help us keep the platform secure and reliable.
How We Use Your Information
We use the information we collect to process pharmacy orders, schedule and fulfil lab tests and appointments, communicate updates about your orders or bookings, maintain accurate medical and billing records, and improve the safety and quality of our services. We do not use your health information for advertising purposes.
Confidentiality of Health & Lab Data
Lab reports, prescriptions, and clinical records are private to each patient. They are only accessible to you and to the authorized clinical, laboratory, or pharmacy staff directly involved in your care — never shared with other patients or made publicly visible.
Sharing of Information
We do not sell personal or health information. Limited information may be shared with trusted service providers who help us operate — such as payment processors or delivery partners — solely to complete the service you requested, and only to the extent necessary.
Data Security
We apply reasonable technical and organizational safeguards — including access controls and encrypted connections — to help protect your information from unauthorized access, loss, or misuse.
Cookies & Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences (such as your selected branch), and understand how our platform is used so we can improve it.
Your Rights & Choices
You may request access to, correction of, or deletion of your personal information, subject to any records we are required to keep for medical, legal, or regulatory reasons. To make a request, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected on this page along with an updated revision date.
Contact Us
If you have questions about this policy or your personal information, please reach out to us at:
care@karachilab.pk